Request window
Once purchasing is active, refund requests should be submitted within 14 calendar days of purchase. Include the order email, product name and a concise description of the issue. Send requests to support@temzly.xyz.
Eligible situations
- You were charged more than once for the same product.
- The delivered file is materially different from its product description.
- The file is corrupt, incomplete or cannot be accessed and support cannot provide a working replacement.
- A confirmed order was not delivered after reasonable support troubleshooting.
Change of mind
Because digital products can be copied after access, change-of-mind requests may not qualify after the files have been accessed or downloaded, except where applicable consumer law requires otherwise. This does not limit remedies for defective, misdescribed or undelivered products.
How refunds are processed
If checkout uses a merchant-of-record provider, approved refunds are issued by that provider to the original payment method and currency. Processing time depends on the payment method and financial institution. Temzly does not request card details by email and does not issue refunds outside the original payment channel.
Before requesting a refund
For download, compatibility or file-opening problems, contact support first. We will verify the package and provide practical troubleshooting or a replacement when possible.